Customer Service

How to Contact us:

General Customer Service & Phone Orders:
Phone: 1-800-783-9966 (Monday-Friday 8:00 AM to 7:00 PM EST).
Fax: 1-914-328-1959
Mail: Silkflowers.com, 12021 Centron Place, Cincinnati, OH 45246
Email: service@silkflowers.com

Customer Service Management

Christine Conti, Customer Service Manager

Executive Management Team
Chris Corelli
John Corelli

Shipping & Handling:

Shipping Method: Premium Ground Delivery Service via UPS, FED EX or Comparable. Orders containing "truck delivery" items will be shipped via common carrier. S & H charges include our premium packaging.

Standard Delivery: Average Delivery time is 5-10 Business Days

Express Delivery: Options for express delivery are available on all items found in our Express Delivery category. We offer expedited ground, 2-3 business day and Next business day service. If you are in hurry to receive your order containing non-express gift items, we suggest calling our customer service department and we will make every effort to try to expedite your order.

Merchandise Total Standard Delivery Charges Express 2-3 Business Day Charges Express Next Business Day Charges
$.01 - $30.00 $7.95 $19.95 $29.95
$30.01 - $50.00 $9.95 $19.95 $29.95
$50.01 - $75.00 $12.95 $29.95 $39.95
$75.01 - $100 $15.95 $29.95 $39.95
$100.01 - $150 $19.95 $39.95 $59.95
$150.01 - $200 $24.95 $49.95 $79.95
Over $200.00 15% 25% 40%

Truck Delivery - Oversized Items:
Many of our artificial trees exceed the shipping size parameters for Fed EX ground and or UPS and therefore require delivery by a freight carrier. When ordering please be sure to let us know if your delivery address and neighboring streets cannot accommodate a larger truck. In most cases we can arrange to have the freight carrier call you a day or so in advance to schedule the delivery.

Freight deliveries are to the outside door of your delivery location. Inside delivery service is available for an additional charge - please call for details and pricing.

Freight deliveries require a contact name and phone number for the delivery location.

Delivery Outside the Continental U.S.:
Shipments to Alaska, Guam, Hawaii, Puerto Rico or U.S. Virgin Islands may require additional shipping charges and certain items cannot be shipped to these locations. Please submit your order on-line and we will call or email you prior to shipment if additional charges or restrictions apply to your order. Due to air transportation restrictions, our Silk Flower & Plant Cleaner cannot ship outside the continental U.S.

APO/FPO Addresses:
Please note that size restrictions apply to APO/FPO addresses. Some of the larger florals and plants featured on our website, as well those items containing the truck delivery icon, cannot be shipped to these address types. Please submit your order on-line and we will call or email you prior to shipment if these restrictions apply to your order.

Remote Delivery Addresses within the Continental U.S.:
Certain remote delivery addresses within the continental U.S. may require additional shipping charges. Please submit your order on-line and we will call or email you prior to shipment if additional charges apply to your order.

International Shipments:
Currently Silkflowers.com does not accept international shipments.