Customer Service & FAQ
How to Contact us:
General Customer Service & Phone Orders:
Phone: 1-800-783-9966 (Monday-Friday 8:00 AM to 7:00 PM EST).
Local Phone: 1-914-328-1952
Customer Service: Silkflowers.com, 12021 Centron Place, Cincinnati, OH 45246
Administrative: Silkflowers.com, 10 New King St, Ste. 201, White Plains, NY 10604
Customer Service Management
Pamela Johnson, Customer Service Manager
Christin Conti, Customer Service Manager
Shipping & Handling:
Shipping Method: Premium Ground Delivery Service via UPS, FED EX or Comparable. Orders containing "truck delivery" items will be shipped via common carrier. S & H charges include our premium packaging.
Standard Delivery: Average Delivery time is 5-10 Business Days (M-F)
Express Delivery: Options for express delivery are available on all items found in our Express Delivery category. We offer Ground, 2-3 Business Day (M-F) and Next Business Day (M-F, order must be placed by 12 noon EST) service. If you are in hurry to receive your order containing non-express gift items, we suggest calling our customer service department and we will make every effort to try to expedite your order.
|Express 2-3 Business Day |
|Express Next Business Day
|$.01 - $30.00||$7.95||$19.95||$29.95|
|$30.01 - $50.00||$9.95||$19.95||$29.95|
|$50.01 - $75.00||$12.95||$29.95||$39.95|
|$75.01 - $100||$15.95||$29.95||$39.95|
|$100.01 - $150||$19.95||$39.95||$59.95|
|$150.01 - $200||$24.95||$49.95||$79.95|
Truck Delivery - Oversized Items:
Many of our artificial trees exceed the shipping size parameters for Fed EX ground and or UPS and therefore require delivery by a freight carrier. When ordering please be sure to let us know if your delivery address and neighboring streets cannot accommodate a larger truck. In most cases we can arrange to have the freight carrier call you a day or so in advance to schedule the delivery.
Freight deliveries are to the outside door of your delivery location. Inside delivery service is available for an additional charge - please call for details and pricing.
Freight deliveries require a contact name and phone number for the delivery location.
Delivery Outside the Continental U.S.:
Shipments to Alaska, Guam, Hawaii, Puerto Rico or U.S. Virgin Islands may require additional shipping charges and certain items cannot be shipped to these locations. Please submit your order on-line and we will call or email you prior to shipment if additional charges or restrictions apply to your order. Due to air transportation restrictions, our Silk Flower & Plant Cleaner cannot ship outside the continental U.S.
Please note that size restrictions apply to APO/FPO addresses. Some of the larger florals and plants featured on our website, as well those items containing the truck delivery icon, cannot be shipped to these address types. Please submit your order on-line and we will call or email you prior to shipment if these restrictions apply to your order.
Remote Delivery Addresses within the Continental U.S.:
Certain remote delivery addresses within the continental U.S. may require additional shipping charges. Please submit your order on-line and we will call or email you prior to shipment if additional charges apply to your order.
Currently Silkflowers.com does not accept international shipments.
Frequently Asked Questions (FAQ)
- Are Silkflowers.com products real or artificial?
- Are your flowers really silk?
- How are your arrangements and plants packaged?
- How are your arrangements and plants shipped?
- What is the clear substance in the bottom of the vases?
- Do I need to order a container for my plant or tree?
- How do I clean and maintain my Silkflowers.com arrangements and plants?
- Can I send Silkflowers.com products as gifts?
- Do you offer “Express Delivery”?
All of our lifelike floral products featured on Silkflowers.com are artificial.
Although artificial flowers and plants are commonly referred to as “silk flowers”, the materials used to design our lifelike silk flower arrangements and artificial plants vary by style and cover a wide range of synthetic, latex and other materials.
We pride ourselves on ensuring that your product will arrive in perfect condition ready for immediate enjoyment. We expertly package every item using our proprietary packaging methods to not only prevent damage but also so that you just open the box and place the item in the intended location.
The majority of our items are shipped via premium shipping carriers such as FED EX and UPS. In the event you are ordering one of our larger oversize trees your order may require delivery to your home or office via a freight carrier. When ordering one of these oversize items, please be sure to let us know if your delivery address and neighboring streets cannot accommodate a larger truck. In most cases we can arrange to have the freight carrier call you a day or so in advance to schedule the delivery.
Many of our silk floral designs are created using our special "crystal clear acrylic water" which creates the illusion of fresh cut stems in water.
Unless otherwise indicated, all Silkflowers.com floor plants and trees arrive potted in a non-decorative liner. Constructed of paper-mache, this liner is suitable for placement inside your own container. When you purchase a decorative container from Silkflowers.com along with your silk plant or artificial tree, unless specifically stated otherwise, your item will arrive securely potted in the in the container of your choice and will be topped with our lush green moss.
Silkflowers.com plants require very little maintenance. Feather dust periodically as part of normal home or office cleaning and apply Silkflower & Plant Cleaner to floral arrangements on a quarterly basis. We recommend that you retain the original shipping carton to store seasonal arrangements.
Why send a gift that only lasts for only a few days when you can send a constant reminder of your love, appreciation and friendship? Let our friendly and knowledgeable staff help you select the perfect item! When sent as a gift, all Silkflowers.com silk floral designs and plants arrive with a beautiful gift card with your personalized message.
Yes, Express Delivery options are available on all items found in our Express Delivery category (insert link here). We offer expedited ground, 2-3 business day and Next business day service. If you are in hurry to receive your order containing non-express gift items, we suggest calling our customer service department and we will make every effort to try to expedite your order.