Contact Us
Have a question, comment or concern about items on Silkflowers.com? Review our Frequently Asked Questions or contact us directly via phone, fax or email - we value your feedback!
General Comments & Information
Silkflowers.com
12021 Centron Place
Cincinnati, OH 45246
1-800-783-9966 (Monday-Friday 8:00 AM to 7:00 PM EST).
Fax 1-914-328-1959
Email: service@silkflowers.com
Customer Service Manager
Christine Conti
Direct Line (914) 328-1952 ext.3105
 Email Christine
Executive Management Team
Chris Corelli
Direct Line (914) 328-1952 ext.3102
Email Chris
John Corelli
Direct Line (914) 328-1952 ext.3103
Email John
Security
Silkflowers.com places the highest priority on the safety and security of our customers' information.
All of your sensitive information is protected using Secure Sockets Layer (SSL) encryption. By convention, SSL pages use https (as opposed to http) and most web browsers will display a closed lock icon to indicate your connection is secure. Silflowers.com also takes every precaution to protect your information offline. All user information is kept secure.
Please note that email correspondence is not a secure method of communication and therefore confidential information such as credit card numbers should never be sent in this manner.
Silkflowers.com reminds you to practice caution whenever buying anything online, protect your password and avoid using the same password for multiple accounts.
Payment Methods
| Credit Cards Accepted |
Visa, Master Card, American Express, Discover.
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| Check |
Call us at 1-800-783-9966 to pay by check
(Monday-Friday 8:00 AM-7:00 PM EST). |
Shipping
Standard Shipping & Handling Charges:
All items are expertly packaged and shipped via ground delivery service. Your Silkflowers.com silk floral arrangement, plant or tree will arrive fully assembled and ready to enjoy!
| Merchandise Total |
S&H Charges |
| $.01 - $30.00 |
$8.95 |
| $30.01 - $50.00 |
$12.95 |
| $50.01 - $75.00 |
$15.95 |
| $75.01 - $100 |
$18.95 |
| $100.01 - $150 |
$23.95 |
| $150.01 - $200 |
$29.95 |
| $200.01 - $250 |
$35.95 |
| $250.00+ |
15% |
 Truck Delivery
The truck icon indicates that the item exceeds the shipping size parameters for UPS and therefore requires delivery by a freight carrier. An additional fee of $25 per truck item will be added to your order. Please advise if your delivery location cannot accommodate freight delivery by a large truck.
Freight deliveries are to the outside door of your delivery location. Inside delivery service is available for an additional charge - please call for details and pricing.
Freight deliveries require a contact name and phone number for the delivery location.
Delivery Outside the Continental U.S.
Shipments to Alaska, Guam, Hawaii, Puerto Rico or U.S. Virgin Islands may require additional shipping charges and certain items cannot be shipped to these locations. Please submit your order on-line and we will call or email you prior to shipment if additional charges or restrictions apply to your order.
APO/FPO Addresses
Please note that size restrictions apply to APO/FPO addresses and some of the larger florals and plants featured on our website, as well those items containing the icon, cannot be shipped to these address types. Please submit your order on-line and we will call or email you prior to shipment if these restrictions apply to your order.
Remote Delivery Addresses within the Continental U.S.
Certain “remote” delivery addresses within the continental U.S. may require additional shipping charges. Please submit your order on-line and we will call or email you prior to shipment if additional charges apply to your order.
International Shipments
Currently Silkflowers.com does not accept international shipments.
Delivery Information
Standard Delivery: Average Delivery time is 7-10 Business Days
Express Delivery Service: Phone Orders Only - Call for availability & pricing: 1-800-783-9966 (Monday-Friday 8:00 AM to 7:00 PM EST).
Shipping Method: Premium Ground Delivery Service via UPS, FED EX or Comparable. Orders containing “truck delivery” items will be shipped via common carrier.
Return Policy
Your complete and total satisfaction is our only goal!
We offer an unconditional 100% money-back guarantee on every item: love it or send it back. We mean it.
If for any reason you are not completely satisfied with your merchandise you can return within 30 days for a full merchandise refund.
To return merchandise simply call 1-800-783-9966 (Monday-Friday 8:00 AM to 7:00 PM EST) and our friendly customer service agents will assist you with making a fast hassle-free return or exchange.
Guarantee
Seeing is believing!
It is our goal for you to be completely satisfied with your Silkflowers.com experience. If you don’t love it, simply return your order within 30 days for a full merchandise refund.* (see Terms of Use for full details)
Preferred Customer
As a Silkflowers.com Preferred Customer, you’ll receive exclusive offers, special discounts, and new product announcements will be sent directly to your email address. Click here to sign up.
Email Opt-Out
If you would like to be removed from our email list and discontinue receiving news from Silkflowers.com, click here. Please note it may take one week to process your request and when you place an order at Silkflowers.com, you will still receive email notification of your order status.
FAQ
Q: Are Silkflowers.com products real or artificial?
A: All of our lifelike floral products featured on Silkflowers.com are “silk or artificial.”
Q: Are your flowers really silk?
A: Although artificial flowers and plants are commonly referred to as “silk flowers,” the materials used to design our lifelike silk florals and plants vary by style and cover a wide range of synthetic fabrics.
Q: Are your products scented?
A: Silkflowers.com florals and plants are not scented, however we have a wide range of scented candles and potpourri for sale.
Q: What is the clear substance in the bottom of the vases?
A: Many of our silk floral designs are created using our special “crystal clear acrylic water” which creates the illusion of fresh cut stems in water.
Q: Do I need to order a container for my plant or tree?
A: Unless otherwise indicated, all Silkflowers.com plants and trees arrive potted in a non-decorative liner. Constructed of paper-mache, this liner is suitable for placement inside your own container. When you purchase a decorative container from Silkflowers.com along with your silk plant or artificial tree, your item will arrive securely potted in the in the container of your choice and will be topped with our lush green moss.
Q: How do I clean and maintain my Silkflowers.com arrangements and plants?
A: Silkflowers.com plants require very little maintenance. Feather dust periodically as part of normal home cleaning and apply Silkflower & Plant Cleaner to floral arrangements on a quarterly basis. Retain the original shipping carton to store seasonal arrangements.
Q: Can I send Silkflowers.com products as gifts?
A: Why send a gift that only lasts for days when you can send a constant reminder of your appreciation and friendship? Let our friendly and knowledgeable staff help you select the perfect item! When sent as a gift, all Silkflowers.com silk floral designs and plants arrive with a beautiful gift card with your personalized message.
The gift box icon  indicates gift boxing is available for that item. When ordering items denoted with the gift box icon, you will be given the option to have your item(s) packed in a premium gift box upon checkout.
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